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For Individuals - Public Workshops

Are you tired of formal and traditional training courses?

Do you want to learn from an expert?

Do you want to learn how to use tools that will make your job so much easier?

Do you want to know the most current ways to progress and succeed in your career?

Do you want to have fun while you learn in a supportive and professional environment?

Do you want to network and learn from your peers?

The following are comprehensive and practical workshops designed for new and current professionals to achieve specific, fast and sustainable results:

Staff will be issued with a Certificate of Completion upon successful completion of each workshop.

To find out more about these workshops, click on the relevant workshop name. To register for a workshop, click onto the Events Calendar page or contact us directly on +61 03 9500 2050.

5 Star Service

Why do the Workshop

Service in today’s world is extremely competitive; customers are more educated and have higher expectations. A greater variety of products and services and purchasing options now provide customers with more choice. Customer service is a highly recognised skill and an essential element of achieving success in every industry and every career path.

About the Workshop

This is an interactive and dynamic workshop that focuses on teaching exceptional service principles and methods using the ‘5 Star Service’ tool. This tool provides the structure for learning the most effective methods for building successful relationships with customers and strategies to maintain a consistently high level of service delivery. The techniques and behaviours learnt from this workshop are applicable to all customer contact environments.

Increase Your

  • Professional service standards
  • Confidence and motivation
  • Operational efficiency
  • Communication ability
  • Career opportunities
  • Job satisfaction

Upon successful completion of this workshop, you will be issued with a Certificate of Completion.

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Success with Selling

Why do the Workshop

Selling in today’s competitive markets requires much more than a thorough knowledge of products and services. Sales people are required to have self confidence, the behavioural skills to interpret and understand customer psyche and the motivation to add value to the customer experiences.

About the Workshop

This is an interactive and dynamic workshop where you learn how to structure the sales process to get sustainable results for both the customer and yourself. It includes identification and exploration of individual selling styles as well as the psychology behind why and when people object to being sold, but love to buy. You will learn how to recognise objections and the techniques to overcome them. You will also learn how to identify buying signals and when and how to close the sale. The workshop will provide you with the ‘M.A.P Model’ and new skills to enhance your ability to increase your selling potential. The techniques learnt in the workshop are applicable to all customer contact and sales environments.

Increase Your

  • Sales performance and outcomes
  • Confidence and motivation to sell
  • Understanding of your selling style
  • Understanding of sales styles and techniques
  • Career and job satisfaction
  • Potential for promotion

Upon successful completion of this workshop, you will be issued with a Certificate of Completion.

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Managing Complaints & Conflict

Why do the Workshop

Winning back customers and maintaining a positively geared relationship with them will ensure customer loyalty in a competitive market. Statistics suggest that 4% of dissatisfied customers will stay with an organisation after receiving less than satisfactory service and 96% will take their business elsewhere.

About the Workshop

This interactive and dynamic workshop will teach you how to use problem solving and negotiation techniques as well as turn challenging situations into successful outcomes. You will learn about the dynamics of human behaviour, how you can tap into your own behavioural and self-management resources and how to apply particular techniques to combat conflict experienced through the complaint process.

The workshop is modelled around a management tool which forms the basis of the learning process. The tool, techniques, methods and strategies from the workshop apply to all customer contact environments.

Increase Your

  • Professional service standards
  • Confidence and motivation
  • Operational efficiency
  • Communication ability
  • Career opportunities
  • Job satisfaction

Upon successful completion of this workshop, you will be issued with a Certificate of Completion.

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Lead & Manage People

Why do the Workshop

Dynamic leaders inspire and motivate others. They understand the intrinsic value of human potential and how to guide and manage people to progress and achieve outstanding results. Stephen Covey says, "Effective leadership is the only competitive advantage that will endure. That's because leadership has two sides - what a person is (character) and what a person does (competence)"

About the Workshop

This interactive workshop is based on dynamic learning methods that will provide you with the opportunity to identify, explore and capitalise on your own unique style/s of leadership. You will discover effective and efficient techniques to successfully lead and manage individuals and teams to achieve amazing outcomes.

Increase Your

  • Professional service standards
  • Confidence and motivation
  • Self-management
  • Team orientation
  • Operational efficiency
  • Communication ability
  • Career opportunities
  • Job satisfaction

Upon successful completion of this workshop, you will be issued with a Certificate of Completion.

To find out more about how you can benefit from this workshop, call us directly on +61 03 9500 2050. To register on this workshop, click on Events Calendar.

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