Performance Improvement - Skill and Performance Coaching
Thought of performance coaching to improve staff skills
and performance?
Achieve amazing results through our coaching methods. Suitable
for customer contact centres of any size that have challenges in
releasing more than one to five staff from their work duties at
any one time.
We offer skill and performance coaching through the following
solutions:
- Call Coaching
- Performance Coaching
- Coach the Coach
- JumpStart (Certificate II in Customer Contact) *
- Company Induction Training (including Certificate II and/or
III in Customer Contact) *
- Outstanding Service (Certificate III in Customer Contact) *
- Outstanding Leaders (Certificate IV in Customer Contact) *
Outstanding business results come from staff who are motivated
and developed to
- Increase sales
- Raise service excellence
- Promote your organisation’s brand
- Implement and monitor quality and continuous improvement
- Adapt to change
- Be innovative
- Increase efficiencies
- Adhere to performance expectations
- Commit to productivity
- Lead and motivate selves effectively
- Lead and motivate others effectively
- Enjoy the work they do
Compelling reasons for enrolling staff into our skill and
performance coaching programs
- We make a huge difference to your staff skill and efficiencies
- Our performance coaching is innovative, advanced and flexible
- Staff enjoy them as they get personal and professional benefits
- Our coaches have industry and behavioural teaching experience
- They are customised to suit the individual organisation’s
specific needs
- Staff will receive a Certificate of Completion upon finishing
performance coaching
- Coaching activity schedules are designed to have minimal impact
on your operational requirements
- These performance coaching programs create motivated, productive
and high performing staff
* Government funding assistance may be available to subsidise your
training investment. Assistance may include Commonwealth incentives
of up to $4,400 per person and eligibility is determined by a New
Apprenticeship Centre.
Skill and Performance Coaching Solutions can be facilitated as
either accredited or non-accredited programs. Staff who complete
an accredited program will be issued with the relevant accreditation
upon completion. Staff who complete a non-accredited program will
be issued with a Certificate of Completion.
To find out how our Skill and Performance Coaching Solutions
can get you the results others can’t,
please call us directly on +61 3 9500 2050.
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