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Performance Improvement - Skill and Performance Coaching

Thought of performance coaching to improve staff skills and performance?

Achieve amazing results through our coaching methods. Suitable for customer contact centres of any size that have challenges in releasing more than one to five staff from their work duties at any one time.

We offer skill and performance coaching through the following solutions:

  • Call Coaching
  • Performance Coaching
  • Coach the Coach
  • JumpStart (Certificate II in Customer Contact) *
  • Company Induction Training (including Certificate II and/or III in Customer Contact) *
  • Outstanding Service (Certificate III in Customer Contact) *
  • Outstanding Leaders (Certificate IV in Customer Contact) *

Outstanding business results come from staff who are motivated and developed to

  • Increase sales
  • Raise service excellence
  • Promote your organisation’s brand
  • Implement and monitor quality and continuous improvement
  • Adapt to change
  • Be innovative
  • Increase efficiencies
  • Adhere to performance expectations
  • Commit to productivity
  • Lead and motivate selves effectively
  • Lead and motivate others effectively
  • Enjoy the work they do

Compelling reasons for enrolling staff into our skill and performance coaching programs

  • We make a huge difference to your staff skill and efficiencies
  • Our performance coaching is innovative, advanced and flexible
  • Staff enjoy them as they get personal and professional benefits
  • Our coaches have industry and behavioural teaching experience
  • They are customised to suit the individual organisation’s specific needs
  • Staff will receive a Certificate of Completion upon finishing performance coaching
  • Coaching activity schedules are designed to have minimal impact on your operational requirements
  • These performance coaching programs create motivated, productive and high performing staff

* Government funding assistance may be available to subsidise your training investment. Assistance may include Commonwealth incentives of up to $4,400 per person and eligibility is determined by a New Apprenticeship Centre.

Skill and Performance Coaching Solutions can be facilitated as either accredited or non-accredited programs. Staff who complete an accredited program will be issued with the relevant accreditation upon completion. Staff who complete a non-accredited program will be issued with a Certificate of Completion.

To find out how our Skill and Performance Coaching Solutions can get you the results others can’t,
please call us directly on +61 3 9500 2050.