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Strategic Consulting - Management Support

PMG Consultants coach and mentor managers of customer contact centres to be strategic and efficient in planning and implementing strategies to achieve business goals and objectives and to create profitable outcomes for the organisation.

Our expertise in the following areas can assist you to deliver real performance improvements to your team and real value to your business:

  • Internal recruitment processes
  • Training and development strategies
  • Staff performance systems
  • Operational procedures and processes
  • Service standards and benchmarks
  • Developing and motivating staff
  • Reward and recognition programs
  • Customer satisfaction assessments

If you are tackling a new challenge or don’t have the bandwidth to cover all aspects of your operation and team development, how about having a coach to get you started in the right direction or to support you through your implementation process?

Call us on +61 03 9500 2050 if you would like to discuss the ways in which you can leverage our experience for your benefit.